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Handcrafted Jewelry Designed to Shine With You
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CUSTOMER SERVICE
Hello, how can we help you?
If you have questions about our jewelry, orders, shipping, or returns, you may find the answer below in our Frequently Asked Questions.
If you still need assistance, our support team will be happy to help.
FREQUENTLY ASKED QUESTIONS
1. WHAT MATERIALS ARE YOUR JEWELRY MADE OF?
Our jewelry is made from carefully selected materials depending on the design, including stainless steel, gold-tone finishes, silver-tone finishes, pearls, and decorative stones.
Material details can always be found on the product page.
2. IS YOUR JEWELRY SUITABLE FOR DAILY WEAR?
Yes. Many of our pieces are designed for comfortable daily wear and can complement both casual and elegant outfits.
3. WILL THE JEWELRY TARNISH OR FADE OVER TIME?
Like most fashion jewelry, proper care helps maintain its shine over time.
To keep your jewelry looking its best, avoid prolonged exposure to water and harsh chemicals.
4. HOW SHOULD I CARE FOR MY JEWELRY?
Store your jewelry in a cool, dry place when not in use.
After wearing, gently wipe it with a soft cloth before storing.
5. HOW SHOULD I STORE MY JEWELRY?
For best results, store jewelry separately in a jewelry box or pouch to prevent scratches.
6. DO YOU OFFER GIFT-READY PACKAGING?
Our jewelry is carefully packaged to make every order feel special.
Packaging may vary depending on the item and season.
7. ARE YOUR PIECES GOOD FOR GIFTING?
Yes. Our jewelry pieces are thoughtfully designed to feel special and personal, making them meaningful gifts for birthdays, anniversaries, holidays, and other memorable moments.
8. HOW LONG DOES SHIPPING TAKE?
Shipping time depends on your location.
United States: 7–15 business days
Europe: 7–15 business days
Other regions: 8–18 business days
9. HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with a tracking number so you can follow your package.
10. WHEN WILL MY ORDER BE PROCESSED?
Orders are typically processed within 1–3 business days before shipment.
Processing times may be slightly longer during holidays or peak seasons.
11. CAN I CHANGE OR CANCEL MY ORDER?
If your order has not yet been processed, we may be able to update or cancel it.
Please contact us as soon as possible after placing your order.
12. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
If your item arrives damaged or incorrect, please contact us with your order number and photos of the item received.
13. DO YOU SHIP WORLDWIDE?
Yes, we ship to most countries worldwide.
14. WILL I HAVE TO PAY CUSTOMS FEES?
Depending on your country, customs duties or import taxes may apply.
15. DO YOU OFFER DISCOUNTS FOR FIRST-TIME CUSTOMERS?
Yes. First-time customers may enjoy special promotions.
Please check our homepage or subscribe to our newsletter.
16. HOW CAN I CONTACT CUSTOMER SUPPORT?
If you need help, please contact our customer support team through our Contact Us page.
We will respond as soon as possible.
